INTRODUCTION

Recognizing

The rights of the pensioners to receive prompt settlement of their pensionary benefits and Provident Fund balance dues.

Conscious Of

Our responsibility as scrutinizing and authorizing authority.

In Evidence

Of our commitment to provide and maintain the highest quality of service.

We Resolve

To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects.

• To address the concerned authorities in respect of deficiencies and defects within one month and to keep the beneficiaries informed of such action

• To acknowledge receipt of all complaint cases within one week.

• To furnish final replies to complaints relating to retirement benefits within two months of their receipt.

• To furnish final replies to correspondence relating to discrepancies in General Provident Fund accounts within three months of receipt.

• To issue No Dues Certificate in respect of long term advances within one month if complete information is received from the department.

WE FURTHER RESOLVE

To suitably disseminate knowledge and information on the procedures and process to all Stake holder

Give on this 25th April 2003 in Chandigarh.

ACCOUNTANT GENERAL (A&E)
Punjab & UT Chandigarh

Instances of Non-fulfillment of any these resolves may be brought to the attention of the Deputy Accountant General for redressal.

For Pension                                                                                                       For GPF

Sh. A.S. Khokhar                                                                                             Ms. Nazli J. Shayin